Equipment Repair Form

Repair Terms and Conditions

1. Your equipment will be repaired free of charge where it has a manufacturing defect, product faulty, manufacturing damage, or failure within warranty and you supply proof of purchase, which can be verified.
2. iRelax or Breo will charge you for all costs of assessment and repair including initial callout, freight and inspection fees, circumstances where you do not have Proof of Purchase, where there is no fault found with the equipment and where any fault or damage is determined as being caused by misuse, willful damage, incorrect assembly or improper operations. Fee may also include a process and handling fee.
3. iRelax/ Breo reserve the right to on-sell or dispose of this (repaired) product if, despite our efforts to contact you, your repair remains uncollected for a period of three (3) months.
4. If your device is unable to be repaired and is replaced, your old device reverts ownership to the product manufacture and is no longer owned by you. A replacement product may be a refurbished product (equivalent to new in performance and reliability) provided as per the Manufacture’s Warranty Terms and Conditions of Repair and Service.
5. For faulty equipment replacement, customer needs to bring back all the accessories inside the original box. iRelax / Breo only provide replacement for the devices we received.
6. For iRelax Massage Chairs, it may take 3-7 working day waiting time within Auckland area and 7-20 working days waiting time out of Auckland area while our technician will schedule a visit as soon as they can. For out of Auckland area, additional fee may occur including technician traffic and accommodation fee if the item is out of warranty and you enquire a visit to your place. Alternatively you can arrange the item back to iRelax /Breo service center. You need to arrange the item pick up as well.

Consumer Guarantees Act - Customer Rights

You may have rights under the Consumer Guarantees Act. For further information and guidance please refer to Consumer Protection NZ.

Consumer Guarantees Act - Our Right

iRelax/ Breo is committed to meeting our obligations under the Consumer Guarantees Act 1993 (CGA).

Consumer Guarantees Act 1993

The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

• Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
• The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
• The CGA does not apply where the product has been misused, broken or improperly operated.

Our Rights as a Retailer

Under the Consumer Guarantees Act, iRelax/ Breo has the right to:

• Assess any product deemed as faulty by the customer, including if the product has been faulty more than once.
• If the product has a minor fault, we can choose the remedy offered for that product (repair, replace or refund).
• Where the product has been assessed and is deemed to have been misused, damaged, assembled incorrectly, or improperly operated, we may charge you the cost of the assessment and any repairs made to the product.